Your experience matters.

Tell us about your phone, the information you received before buying, delivery or support. Helpful feedback includes what went well and one thing we could improve.

Send feedback by email or message BIGJOE on WhatsApp. These links open your email or messaging app so you can review the message before sending.

Include an order reference privately if you want us to investigate a purchase. Do not post seller IDs, full device identifiers, addresses, passwords, bank PINs or verification codes in public comments.

We do not publish your name, personal details or comments as a testimonial without your permission. Telling us about a problem does not give permission to use your message in advertising.

For a fault, delayed delivery, refund or disputed payment, tell support what happened and the outcome you want. You can leave feedback and still request help. Our Returns & Refunds Policy explains the complaint and dispute process.