Shipping & delivery

Our delivery operating hours are Monday–Sunday, 8am–6pm, in Ghana time. This is the period in which deliveries operate, not a promise that every order arrives the same day or within a fixed number of hours.

Delivery availability, the delivery charge and the expected delivery date depend on your address, stock and courier availability. These details must be confirmed for your order before you agree to the purchase. Do not assume nationwide coverage or free delivery unless expressly confirmed for your order.

Adding a phone to your bag does not reserve it. An order proceeds after successful payment verification and acceptance. We do not dispatch against an unverified payment screenshot. Keep your order reference and receipt.

Unless a different period is agreed, applicable electronic orders must be fulfilled within 14 days under Ghana’s Electronic Transactions Act. If an item is unavailable, we notify you and refund payment for it within seven days of that notice. A substitute phone requires your agreement.

Provide an accurate address, useful directions and a reachable phone number. An order retains the address supplied when it was placed. If you need to change it, contact us immediately; changing your saved profile address does not amend an existing order.

Arrange for yourself or an authorised recipient to be available. Check the package and the phone against the order, including its model, configuration and disclosed condition. Let us know promptly about a wrong item, damage or missing contents, and retain the packaging and photographs where practical. A delay in reporting does not automatically remove statutory rights.

If you cannot receive an order, contact us to discuss a new delivery arrangement. Any additional delivery charge must be explained and agreed before a new attempt; it is not an automatic penalty.

If delivery is delayed or an order is marked delivered but you did not receive it, contact us with the reference. We investigate the dispatch, courier and delivery records and explain the next steps. We do not treat a courier status alone as a reason to dismiss a missing-delivery complaint.

Email hello@bigjoegh.com or message +233 59 358 3583 on WhatsApp. Contact us as early as possible about a cancellation before dispatch. See the Returns & Refunds Policy for cancellations after delivery and payment remedies.