Delete your BIGJOE account

Sign in, open Account → Privacy & account → Delete my account, read the confirmation and enter your current password. Confirm Delete account. The same option is available on the website’s Privacy & account page when the online store is available.

This is permanent for the old account. You are signed out on every device. You can create a new account with the same phone number, but doing so does not restore the deleted profile or reconnect its past orders.

Email hello@bigjoegh.com with the subject “BIGJOE account deletion request” and the phone number associated with your account. You do not need to reinstall the app. Tell us if you also want a copy of your information before deletion.

We will verify account ownership before acting. Never email your password, card details or a verification code. Support will explain any identity checks, outstanding order issues and the outcome of your request. This email route remains available while the website displays its coming-soon page.

Your active profile is removed or de-identified, your bag and saved products are cleared, active sessions are revoked, and verification challenges associated with the number are removed. Your old account can no longer sign in, receive account notifications or receive marketing.

Order and payment records, refunds, order delivery addresses and relevant audit records are retained separately where needed for fulfilment, accounting, fraud prevention, disputes or legal obligations. Some of these records still contain personal information. Staff records may be de-identified rather than removed to preserve the business audit trail.

There is no promise that every transaction record is erased immediately. Retention depends on the record’s lawful purpose and applicable obligations; contact us for the retention basis for a specific record. Backup copies expire through backup rotation rather than immediate selective deletion.

Export any account data you want to keep and save your receipts and order references. You will lose in-app access to tracking and past orders. Deletion does not cancel a purchase, delivery, refund or debt. Contact support about outstanding matters.

See our Privacy Policy and Terms & Conditions for the wider terms and your rights.